Once your order is placed, we will send a confirmation email that includes your sales receipt. You can also view and download your receipt from your account on our website. If you checked out as a guest and need a copy of your receipt, please contact our support team, and we’ll be happy to assist you.

If you need to return an item, please follow these steps:

1. Contact our support team within [insert return window, e.g., 14 days] of receiving your order.
2. We will provide you with a return authorization and instructions.
3. Ensure the item is unused, in its original packaging, and in resellable condition.
4. Ship the item back to us, and once received, we’ll process your refund or exchange.

We regularly restock popular items, but availability may vary. If an item is marked as "out of stock," you can sign up for a restock notification on the product page or contact us for estimated restock dates. Some limited-edition products may not be restocked, so be sure to grab your favourites while they’re available!

We ship worldwide! Orders are dispatched from the UK and can be delivered to most international locations. Shipping rates and delivery times vary depending on your destination. At checkout, you will see available shipping options for your country. If you have specific shipping inquiries, please reach out to our support team.

For further assistance, feel free to email us at: hello@trenzo.co.uk